Technical Advisor (Auto Center)

Occupation/trade:

Sector:
Trades, transport and equipment operators and related occupations
Occupation:
Elevator constructors and mechanics
 
Consult the National Occupational Classification for descriptions of these occupations
Number of vacancies of this type:
1

Description

The technical advisor communicates directly with the customer and deals with meeting his expectations for maintenance and repairs. This position provides the link between the mechanic and the customer. Strong communication and customer service skills are essential to succeed in this role and enhance the customer experience. • Provide excellent customer service and a consistent commitment to meeting the needs of the customer and their vehicle. • Respond quickly to customer inquiries, by phone or in person. • Understand the customer's needs and offer them a complete solution. • Share ideas and suggestions to enhance the customer experience in the Auto Center. • Quickly manage customer issues. • Provide effective communication with clients during repairs or maintenance. • Perform and analyze repair orders with customers. • Estimate the cost and duration of maintenance and repair work. Ensure that the final invoice corresponds to the estimate, and that the vehicle is delivered at the agreed time. • Liaise between customers and mechanics and manage the status of order form. • Schedule the schedule for maintenance and repair work. • Use order form management software. • Present potential opportunities or suggestions to the Auto Center Manager to make the Auto Center more profitable and increase sales. • Perform other duties as needed

Training:

Training / Diplomas:
High School Diploma
This training or diploma is
essential

Linguistic skills:

French Level:
Basic
French language is
preferable
English Level:
Fluent
English language is
essential

Professional experience:

Area of professional experience:
Number of years of professional experience requiried:
min. 2
max. 
This professional experience and its duration are
essential

Contract

Contract type:
Open-end contract

Salary

These salary informations are confidential

Work benefits and bonuses:

Accommodation provided:
no
Travel expenses to job covered:
no
Moving expenses covered:
no

Additional information (visa info, unusual work hours, etc...) :

Voyage et logement à négocier avec l'employeur. Salaire en fonction de l'expérience. Travel expenses and housing to be negotiated with the employer. Salary based on level of experience.

Place of work:

Northwest Territories, Yellowknife

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Important notice: This job posting has been provided directly by the employer through Destination Canada Mobility Forum’s employer job-posting system. The Government of Canada has taken extra steps to make sure it is accurate and reliable, but can’t guarantee its authenticity.