Front Desk Agent

Profession/métier :

Secteur :
Vente et services
Profession/métier :
Réceptionnistes d'hôtel
 
Consulter les descriptions dans la Classification nationale des professions
Nombre de postes offerts :
1

Description

JOB DESCRIPTION: This occupation helps to build the Cabot Experience for our guests through a “customer comes first” attitude by providing hands on timely quality service, exceptional value and a superior product • Create 100% satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations • Demonstrate a high level of customer service at all times • Ensure that each guest receives a warm welcome and introduction to Cabot offerings • Ensure an efficient reception experience for guests • Achieve positive outcomes from guest queries in a timely and efficient manner • Accurately input all guest data and prepare daily reports • Demonstrate a knowledge of lodging room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties • Be knowledgeable of the local area amenities and activities • Maximize room occupancy and use up-selling techniques to promote lodging services and facilities • Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash • Assess guests’ needs and provide the appropriate information on resort activities, real estate and the resort in general • Facilitate the collection of client profile information for CRM (client details/personal and Real estate interests etc.) • Be knowledgeable of the products, amenities and real estate offerings throughout the resort • Facilitate prospect/buyer introductions with Supervisor, Owner’s Experience • Manage supplies inventory and assist with general office administration • Ensure Front Desk is kept clean, tidy and organized at all times • Comply with Cabot health and safety legislation • Other duties as assigned by management. REQUIREMENTS: High school diploma, with post-secondary course in Hospitality preferred • Excellent computer skills, experience using reservations systems an asset • Positive attitude and excellent organizational, communication, and interpersonal skills • Excellent telephone manner • Commitment to delivering a high level of customer service • Ability to work flexible hours – weekends and evenings as required • Strong attention to detail • Experience in Guest Services, with a strong knowledge of Inverness and surrounding areas • A team player and a self-starter, yet able to work independently within Cabot Links’ standards • Ability to work effectively in an innovative, fast-paced and multi-tasked environment • Excellent grooming standards • Real estate experience would be considered an asset, however is not required. Physical Demands: • Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties • Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs

Formation :

Diplôme :
Formation professionnelle
Ce diplôme ou cette formation est
souhaité(e)

Capacité linguistique :

Niveau de français :
Scolaire
Langue française est
souhaitée
Niveau d'anglais:
Bilingue
La langue anglaise est
exigée

Expérience professionnelle :

Domaine d'expérience professionnelle :
Nombre d'années d'expérience professionnelle demandé :
durée min 2
durée max 
Cette expérience professionnelle et sa durée sont
souhaitées

Contrat

Type de contrat :
contrat à durée indéterminée

Rémunération

Les informations sur le salaire sont confidentielles

Avantages annexes :

Logement fourni :
non
Prise en charge du voyage :
non
Déménagement pris en charge :
non

Lieu de travail :

Nouvelle-Écosse, Inverness

Je veux déposer ma candidature pour ce poste

Avis important : Cette offre d’emploi a été soumise directement par l’employeur à l’aide du système de publication d’offres d’emploi de Destination Canada forum mobilité. Le Gouvernement du Canada a pris des mesures supplémentaires afin d’en vérifier l’exactitude et la fiabilité mais ne peut en garantir l’authenticité.