User Billing and Services Specialist

Profession/métier :

Secteur :
Affaires, finance et administration
Profession/métier :
Superviseurs/superviseures de commis de bureau et du personnel de soutien administratif
 
Consulter les descriptions dans la Classification nationale des professions
Nombre de postes offerts :
1

Description

Position Description We offer the opportunity to work with Canada's largest Information Technology Outsourcing and Management Consulting Company with a true global presence in a fast-paced and energetic atmosphere where your personal and professional growth is accelerated by your desire and sense of commitment. CGI's continuous growth is a testament to the confidence clients place in them and to the dedication of their professionals. At CGI, all employees are called members because they feel a powerful sense of ownership and accountability. Members at CGI are building their own company - in 100+ offices worldwide. CGI has the global resources, expertise, stability and dedicated professionals needed to achieve results for clients - and for members; that's why an astounding 90 percent of them are CGI shareholders. We're expanding in Atlantic Canada and we need your skills, enthusiasm, and dedication as part of our team. As someone who knows their own strengths and weaknesses well, you are able to learn quickly and demonstrate strong analytical and business acumen in verbal and written communications with various stakeholders. You do so with confidence but also recognize when to lean on your team to ensure that the appropriate guidance is being provided. Your future duties and responsibilities Key Deliverables and Responsibilities (include but are not limited to the following) • Provide efficient, cost-effective, customer focused issue resolution through issue identification, analysis, research and implementation of the optimum solution while maintaining effective communication with both customers and internal departments • Plan, lead or participate in projects to enhance the customer experience • Accountable for implementation and improvement of internal control processes specific to the role • Generate and/or review weekly/monthly control reports as required • Manage day to day administrative requirements and maintain enrolment validation systems, customer databases and archives • Perform role of functional subject matter expert for all release testing and assist with related documentation • Maintain a proactive outbound call program and accurate customer profiles in order to build the service relationship • Manage registration process including validating requests against established legal criteria and checking for completion of forms • Provide first level client service and problem resolution regarding the registration, enrollment and user set-up processes for the various client systems • Liaise with appropriate internal and external contacts to resolve billing issues, complete credit and refund reviews and assist with invoice analysis • Perform collection efforts for aging and outstanding invoices/payments as needed Required qualifications to be successful in this role Knowledge • Knowledge and understanding of technologies as they relate to internet based and/or client server applications • Proficient in use of PC applications (MS Work, Excel, PowerPoint, Access) Work Experience • 3+ years customer service experience, preferably within the financial services or securities industry Skills • Must be fluently bilingual (written & verbal) in both English and French • Strong analytical and problem solving skills • Excellent organizational skills; ability to prioritize and complete high quality work in a timely manner • Ability to interface and coordinate work effectively with internal and external contacts • Understanding of operational and administrative processes • Excellent relationship building skills • Strong team orientation • Proactive, positive approach • Understanding of Securities Industry and regulatory filing process would be an asset Education • Community college diploma and/or equivalent relevant work experience

Formation :

Diplôme :
Formation professionnelle
Ce diplôme ou cette formation est
souhaité(e)

Capacité linguistique :

Niveau de français :
Bilingue
Langue française est
exigée
Niveau d'anglais:
Bilingue
La langue anglaise est
exigée

Expérience professionnelle :

Domaine d'expérience professionnelle :
Nombre d'années d'expérience professionnelle demandé :
durée min 3
durée max 
Cette expérience professionnelle et sa durée sont
exigées

Contrat

Type de contrat :
contrat à durée indéterminée

Rémunération

Les informations sur le salaire sont confidentielles

Avantages annexes :

Logement fourni :
non
Prise en charge du voyage :
non
Déménagement pris en charge :
non

Lieu de travail :

Nouveau-Brunswick, Moncton

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