Préposé au service à la clientèle

Profession/métier :

Secteur :
Vente et services
Profession/métier :
Réceptionnistes d'hôtel
Consulter les descriptions dans la Classification nationale des professions
Nombre de postes offerts :


Responsabilities : -Acknowledge all guests and customers, however busy and whatever time of day -Answering phone -Making, cancelling or changing reservations -Check-in and check-out hotel guests in a confident, professional, and friendly manner -Calculate guest charges and receive payments -Ensure guest is satisfied with accommodations as well as offer any assistance -Anticipate guests’ needs and respond promptly -Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals -Provide general information about points of interest in the area and about services available in the community -Complete all items as listed on shift checklists -Balancing total payments received at end of work shift and reconcile with total sales -Various other clerical duties -Resolve guest complaints -Ensure proper credit card procedures are followed -Advise guests of any messages, mail, faxes, etc. received for them -Establishing or identifying the price of goods and services we offer -Operate Reservation, POS and lottery system -Stocking coolers and shelves with grocery products -Receive, unpack and store supplies in refrigerators, freezers, cupboards and other storage areas -Keeping public and working areas clean -Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment -Sweep and mop floors -Check identification of customers to verify age requirements for purchase of alcohol or tobacco -Offsales and bar service -Housekeeping duties: make beds and change sheets, distribute clean towels and toiletries, stock linen closets and housekeeping carriers, clean and disinfect bathrooms and fixtures, dust furniture, vacuum carpeting, draperies and upholstered furniture & cleaning of staff & public washrooms -Basic food preparation -Pick up debris and empty trash containers, wash windows, walls and ceilings as required. -Handle and report lost and found items -Attend to guests' requests for extra supplies or other items Requirements/Qualifications: -High school diploma (or equivalent) -Have a valid B.A.R.S. Course or some type of Smart Service course -Willing to train for each aspect of the job -Good communication skills (oral and written) -Must be 19 years old -Ability to work individually and as part of a team -Able to lift up to 50 pounds -Work with minimal supervision -Must be able to handle cash -Hotel, Housekeeping, Serving, Cashier & Restaurant experience -Bilingual applicant would be an asset -Basic Computer Skills

Formation :

Diplôme :
Formation professionnelle
Ce diplôme ou cette formation est

Capacité linguistique :

Niveau de français :
Langue française est
Niveau d'anglais:
La langue anglaise est

Expérience professionnelle :

Domaine d'expérience professionnelle :
Nombre d'années d'expérience professionnelle demandé :
durée min 0
durée max 
Cette expérience professionnelle et sa durée sont


Type de contrat :
contrat à durée indéterminée


Montant ($CAN):
de 15 à 20

Avantages annexes :

Logement fourni :
Prise en charge du voyage :
Déménagement pris en charge :

Informations complémentaires (catégorie du visa, déplacements, horaires particuliers, etc) :

Salary : $15 to 20/hr Hours per Week : Full-time (35-40 hours) Duration : Permanent Starting from January 2017.

Lieu de travail :

Yukon, Destruction Bay

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