German-English Bilingual Tech Support Call Center Agent

Profession/métier :

Secteur :
Vente et services
Profession/métier :
Autres préposés/autres préposées aux services d'information et aux services à la clientèle
 
Consulter les descriptions dans la Classification nationale des professions
Nombre de postes offerts :
2

Description

Work and live in beautiful Halifax, Nova Scotia on the east coast of Canada! We have an immediate opening for a full-time, year-round German-English bilingual tech support agent to support European resellers and end users, like teachers and business professionals, of interactive whiteboard hardware and software. Hours of works are European business hours (3 am Atlantic Standard Time to 12 pm AST) Are you ready, willing, and able to make the move to Canada in the next month or so? We are ready to employ you! $1000 CDN moving bonus Your major responsibilities will be: • Provide customers with a superior customer service experience, through a variety of channels including phone, email, or live chat • Diagnose issues and advise customers with respect to hardware, software and general customer service support solutions. • Install and uninstall basic software. Verify proper hardware and software set-ups. • Fulfill customer requirements utilizing established processes and procedures. • Effectively learn and utilize the software and hardware to meet the clients' needs • Problem-solve to find the right solution for the customer; create a positive interaction with the customer. Blue Ocean offers: o Free Employee & Family Assistance Program: Unlimited Financial, Legal, & Health Counselling Services. o Two Weeks' Paid Vacation Plus Six Paid Holidays o Great work space; bright, open concept, architecturally designed office space with multiple break rooms equipped with white leather sofas, internet café, and TVs o Free Covered Parking & On Major Bus Routes o Long Service Recognition Program o Career Advancement Opportunities within Blue Ocean o Employee Appreciation Events & Activities o Gym Membership Discounts o Subsidized Coffee Program o Employee benefits after three months

Formation :

Diplôme :
Diplôme d'études secondaires
Ce diplôme ou cette formation est
souhaité(e)

Capacité linguistique :

Niveau de français :
Scolaire
Langue française est
souhaitée
Niveau d'anglais:
Bilingue
La langue anglaise est
exigée

Expérience professionnelle :

Domaine d'expérience professionnelle :
Nombre d'années d'expérience professionnelle demandé :
durée min 0
durée max 
Cette expérience professionnelle et sa durée sont
souhaitées

Contrat

Type de contrat :
contrat à durée indéterminée

Rémunération

Rémunération
horaire
Montant ($CAN):
de 19.50 à 19.50

Avantages annexes :

Logement fourni :
non
Prise en charge du voyage :
non
Déménagement pris en charge :
oui

Informations complémentaires (catégorie du visa, déplacements, horaires particuliers, etc) :

Language Requirements As a bilingual agent, you have written comprehension, written expression, and oral proficiency in both German and English languages. Bilingual English and German agents handle sensitive situations where the understanding and expression of subtle, abstract, or complicated ideas is required. You will be discussing a wide variety of topics related to our client’s business in both languages in formal and informal situations. Your strong pronunciation, grammar, vocabulary, and spelling allow you to support ideas, write explanations, and present thoughts concisely with tone and clarity appropriate to business situations. As a successful applicant, you: • Have a combination of relevant work experience and/or education from college, university or technical school/community college • May have some experience in a technical customer support role • Have good working knowledge of computer set-up configuration (PC), plus working knowledge of software, hardware, PC, Mac, Windows. Ability to navigate application menus. • Possess technical aptitude – learn technical applications quickly • Have multi-tasking skills and the ability to work in a fast-paced environment • Have demonstrated empathy skills • Excellent problem-solving, interpersonal and communications skills, written and oral • Able to regularly work between the hours of 3:00 am to 12:00 pm, Monday to Friday.

Lieu de travail :

Nouvelle-Écosse, Halifax

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